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National Contact Center

Title

National Contact Center for Government Services

Details

The National Contact Center for Government Services was established by the e-Government program as a focal contact center to provide support for the different government entities through various channels. It operates according to best technical specifications and security measures. The center provides responding service to all inquiries, complaints, and suggestions raised by the public and users of e-government transactions.

It serves all citizens, businessmen and government institutions that benefit from the electronic services. In order to quickly provide advice and assistance, the center depends on various communication channels to communicate with the beneficiaries of electronic services, such as: (phone 06-5008080, e-mail ncc@nitc.gov.jo, (Ask) Service on the e-Government Portal www.jordan.gov.jo, SMS Service, and other means of effective communication with the community.



The call center also offers the service of inquiring and providing information related to electronic services via SMS, by which, citizens send number 180 then space then the inquiry or complaint addressed to the government agency to 94444. The National Call Center will follow up on any inquiries received by the citizens via this service.

Governmental Departments connected as a primary phase.

The National Contact Center services are not limited to the shared services of e-government program, but it, also, provides assistance and support for a number of ministries and government institutions' services, namely:


Civil Service Bureau (CSB)

Customs department

Municipality of Greater Amman (Amman City)

Amman Chamber of Commerce (ACC)

Ministry of Justice (MoJ)

Ministry of Industry and Trade (MIT)

Ministry of Higher Education (MoHE)

Jordan Tourism Board (JTB)

Amman Chamber of Industry (ACI)

Department of Lands and Survey (DLS)

Ministry of Education (MoE)

Social Security Corporation (SSC)

Public Transportation Regulatory Commission (PTRC)

Jordan Institution for Standards and Metrology (JISM)

Civil Status and Passports Department (CSPD)

Complaint Management Unit (CMU)

Housing and Urban Development Corporation (HUDC)

Ministry of Tourism and Antiquities (MoTA)

Ministry of Municipal Affairs (MoMA)

Royal Cultural Center (RCC)

Ministry of Foreign Affairs (MFA)

Public security Directorate (PSD)

Ministry of Social Development (MoSD)

Ministry of Awqaf (Awqaf)

Department of National Library (DNL)

Independent Election Commission (IEC)

Orphans Fund Development Corporation  (OFDC)

Ministry of Interior (MoI)

Ministry of Enviroment  (MoENV)

Telecommunications Regulatory Commission  (TRC)

Health Insurance Directorate (HID)

King Abdullah Foundation Department

Hajj Fund


In addition Governmental Complaints System is also activated through the call center in cooperation with the Ministry of Public Sector Development. Here, the Centre receives the calls and distributes them to the concerned government institutions and departments while the Complaints Committee follow up on these calls and make sure that all complaints are received and resolved by the concerned entity and within the specified period.

Operational Information

Working Hours:

1. 8:00 am until 8:00 pm (Saturday _ Thursday)

2. 12:00 to 5:00 pm (Friday)

Languages:

Arabic, English


Summary

The National Contact Center for Government Services was established by the e-Government program as a focal contact center to provide support for the different government entities through various channels. It operates according to best technical specifications and security measures. The center provides responding service to all inquiries, complaints, and suggestions raised by the public and users of e-government transactions.
National Contact Center Z6_V9K8VKG108OJD0IJ0T6QSK20H1 /Home /National Contact Center